vRewards Guide

0.0: Introduction to vRewards

Welcome to the guide for vStaff’s newest addition: vRewards. What is vRewards? vRewards is an all-new reward program that encourages interaction and cooperation between every employee with rewards to redeem via vCoins.

0.1: What are vCoins?

vCoins are an all new point-reward system made for vRewards. They’re not as simple as ‘gaining’ coins and redeem prizes. There are 2 types of vCoins:

• Gift Coins: vCoins given by the system on a regular basis, they cannot be used to redeem anything. They are meant to be exchanged between employees.

• DISCLAIMER: Gift Coins will reset to 50 every month, so be sure to gift those coins!

• Spend Coins: When someone sends you Gift Coins, they’ll be Converted Spend Coins. These coins will be used to redeem products/rewards from the vRewards.

0.2: How to access vRewards?

Step 1: On the main dashboard, click vRewards

vRewards as shown on the Dashboard.

Step 1: A drop down menu will appear with the following options:

• My Reward

• vRewards Administration (Admin View Only)

• Report ( Admin View Only)

• Maintenance (Admin View Only)

Click on My Reward

My Reward (general view)

My Reward (admin only view)

1.0: vRewards Main Page

Welcome to the main vRewards Page, here’s what’s available:

1. vRewards Latest Item: a small tab that shows what rewards have been added recently for you to redeem

2. Profile: this shows your profile, how much ‘spend coins’ you use can redeem rewards, and how much ‘gift coins’ you can send to your co-workers. ‘View profile’ lets you see your accumulation history.

3. vCoin Bonus Earning: this small tab lets you see how bonus vCoins are distributed to employees.

4. Transaction History: this lets you see the history of what you’ve redeemed, and the progress of the redemption whether it’s pending, rejected, or approved.

1.1: How to Send vCoins?

Step 1: From the profile tab in the vRewards page, click on the ‘Gift Now’ button.

The Profile Tab

A pop-up window will appear called ‘vCoins to Gift’. 

Step 2: Search for specific staff by name. Or by pressing search without searching for a name, you can see the full list of names.

The Initial ‘vCoin to Gift pop-up window

The full name list after clicking on search without typing a name.

Step 2:  Select how much ‘gift coin’ to give to each person: 

How to set the amount of vCoins to give.

(The following steps refer to the diagram above)

1. You can key-in the numbers manually, use the ‘-’ and ‘+’ buttons on the side, or highlight the number box to reveal small arrows next to the numbers to adjust how much vCoin to give.

2a. You can click the ‘Send All’ button to send out all the vCoins to everyone at once.

or 

2b. you can click the icon to send out vCoins individually to each person one by one.

Step 3: Click on yes in the ‘confirm’ pop-up window to send the vCoins to your co-worker.

The Confirmation pop-up to send vCoins

1.2: How to Spend vCoins

Step 1: From the profile tab in the vRewards page, click on the ‘Spend Now’ button.

The Profile Tab

This will take you to the vRewards Product page, where all the available products to claim are shown. This page will show the products available, how many are in stock, and how much vCoins you need in order to claim the product.

vRewards Product Screen

Step 2: Click which product you would like to claim, and it will take you to a specific page for the item.

A sample of an item page in vRewards

Step 3: On this item page, you can increase/decrease how much of this product you want to claim with the ‘-’ and ‘+’ button, or manually type-in how many. 

Step 4: Once you’re ready, you can click the ‘Spend Now’ button. A pop-window will appear, reading out: “Redemption Submitted”. 

The “Redemption Submitted” pop-up window.

This will send a request to the Admin, informing them you wish to claim this product with your ‘spend coins’. 

The admin will then approve of the redemption and like that, you’re able to walk away with the product. 

If the redemption is rejected, the ‘spend coins’ will be returned to your balance.

2.0: vRewards Administration Page (Admin View Only)

Welcome to the vRewards Administration Page, here’s what’s available

Redemption List:

• This will allow admins to see the redemptions that are pending/rejected/approved, this will also allow admins to approve/reject redemptions made by users. Admins can even filter by status to filter out redemption.

Employee vCoin:

• This will allow admins to view the balance of Gift Coins/Spend Coins of every user.

Cron Log:

• This will allow admins to view the log history of Cron Log, the means of how vCoins are distributed from the system each month.

2.1: How to approve/reject redemptions (Admin Only)

Step 1: In the main vRewards Administration Page, select Redemption List.

The Options in the vRewards Administration Page

Step 2: On the Redemption List screen, find the item you wish to approve/reject, and click ‘Edit’ under the Options column.

The Redemption List

Step 2: This will open a ‘Edit Action’ pop-up window, where you can view the details, leave a remark (optional); and approve or reject the product redemption.

The Edit Action pop-up window

3.0: vRewards Maintenance (Admin View Only)

Welcome to the vRewards Maintenance page, here’s what you can do:

Here you can control/activate/edit the following actions in relation to vCoins. Clicking on the items in the Status Column will switch it between Active/Inactive

• ‘Active’ means the action will be in effect

• ‘Inactive’ means the action will not take effect.

vCoin Gaining: How much ‘spend coins’ every user by the system

vCoin Gifting: How much ‘gift coins’ one can give to another, turning it into ‘spend coins’

vCoin Gaining by Action: How much vCoins is awarded uses based on meeting criterias

vReward Product: What rewards can be redeemed and for how much ‘spend coins’

Each action features an ‘edit’ button in the ‘Options’ column so you can customise the perimeters of the action.

4.0: vRewards Settings (Admin View Only)

4.1: How to access vRewards Setting

To access the settings of vRewards:

1. Click on the Admin Tab

2. Click on Control

3. Click on Setting

4. In the ‘Setting’ page, click on ‘Control’

5. Scroll down until you see vRewards and click on ‘+’ to access the full menu.

Step by step guide on how to reach the vReward settings/control

4.2: vRewards Setting screen

Welcome to the vRewards Setting screen, here’s what you can manage:

• vCoin Expiration (Gain): To set and expiration day for employee’s Spend Coins

• Product Value to VCoin (Gain) Conversion Rate: To set the exchange rate from Spend Coins to RM in terms of product value

• Enable Custom Product Form: To enable whether employees are allowed to redeem custom products made/sold by the company in vRewards Redemption page.

• Enable Leaderboard: To enable the Leaderboard Tab in the main vReward screen.

• Trigger vCoins Cron (Gain): To enable the system to distribute ‘spend coins’ to employees

• Trigger vCoins Cron (Gift): To enable the system to distribute ‘gift coins’ to employees